Graven & Associates offers telehealth services.

What is telehealth?

Telehealth is a clinical service that allows a provider to use technology to evaluate, diagnose, and care for patients at a distance. This is commonly done by utilizing video conferencing over the internet using a secure HIPAA compliant application. The patient may participate in the process by using a personal computer with a webcam or smart mobile device with a built-in video camera.

Am I a good candidate for telehealth services?

When scheduling your appointment, our staff will briefly discuss your reason for treatment. If it is something that your chosen provider treats and that provider participates in telehealth services then you will be scheduled for a telehealth appointment. At your first appointment your provider will discuss your symptoms with you in detail to ensure that telehealth services are appropriate given your level of care. If not, then they may recommend in-office appointment with them or assist you in connecting with a provider near you. Please note that not every condition is appropriate for telehealth services.

What are the benefits of telehealth?

There are many pros to telehealth services. Some of those may include but not be limited to: no transportation time or costs, no need to take extended time off of work for an appointment, eliminate child or elder care while you are at your appointment, less exposure to illness, and improved health outcomes.

Will insurance pay for telehealth visits?

Telehealth is an ever-evolving field and at this time and you are encouraged to check with your insurance company to determine if they will cover telehealth services. Graven & Associates will also run a verification of benefits to understand your coverage, but it is ultimately your responsibility to know how your insurance policy works and what it covers.

Instructions for Connecting to Your Telehealth Provider 

1. Open a browser on your phone or computer.
___a. Examples of browsers are Google Chrome, Internet Explorer, Firefox, and Safari.
___b. If one browser doesn’t work then please try another.

2. If prompted, please allow access to your camera and microphone.

3. Type in your provider’s waiting room name. (Please see below for their name and waiting room name.) If it doesn’t load then try a different browser such as Safari.

Provider NameWaiting Room Name
Dr. Jacquelyn Graven
Dr. Leigh Neale
Dr. Rafael Veroslavsky
Dr. B. Paul Carney
Dr. Carolyn Turner Schneiderman
Dr. Rob B. Welch
Dr. Ray Martorano
Dr. Natalie McCluggage
Dr. Greg LynchNot Available At This Time
Amanda Gullett, LPCC-S
Cowann Owens, LCSW
Jennifer Hamill, LCSW
Brad Goebel, LCSW
Ann Loleng, LMFT
Sheila Cundiff, LCSW


4. Type in your first and last name in the space.

5. Click “check in.”

6. Click “enable camera.”

7. Click “allow”

8. You should now be in the waiting room.

9. Please wait patiently and your provider will be with you shortly.